As you know I am reading Mental Models. I find the book pretty interesting, as it gives a different way we can give shape to user research findings; it’s time to use something more complete and insightful than Personas (I’ll try to explain why in a future post). However I had some trouble with the book when it comes to detail practical aspects of the M.M creation. As it’s common, a book can’t completely spread knowledge on practical and “tacit” skills, even if there are a lot of resources available on the site.
BUT….. Hooray!!! Indi Young will be in Brighton for a full-day workshop. Chances are I’ll be able to attend.